Job Opportunities

JOB TITLE:                           Constituent Relations Specialist

SALARY:                              Not Displayed

OPENING DATE:                January 1, 2019

CLOSING DATE:                 February 1, 2019

POSITION OVERVIEW:   A Constituent Relations Specialist is responsible for performing a variety of constituent casework and administrative duties, as well as working on special projects and events for the State Senator of the 38th District. This position encompasses a wide variety of responsibilities, duties, and opportunities to grow and learn.

DUTIES AND RESPONSIBILITIES:

  • Acting as the initial point of contact for constituents, including meeting with constituents and guests in the office, at off-site office hours, and at community events; answering telephone inquiries; and responding to written communications.
  • Resolving problems presented by constituents related to local, district, state, and federal agencies, including referring constituents to the appropriate agency or organization when necessary.
  • Interacting with and providing excellent customer service to constituents in the office, by phone, by email, and at public events.
  • Engaging, supporting, and interacting with people of all ages, backgrounds, experiences, ethnicities, communities, interests, and challenges.
  • Continually working on active cases and acting as liaison with constituents and government agencies as necessary to ensure that constituent issues are handled in a responsive, timely, and appropriate manner.
  • Properly documenting and recording constituent interactions in the CTS database.
  • Ensuring public communication, including constituent opinions, are communicated to the Senator via the proper procedures.
  • Assisting in planning and executing special projects and essential programs, including scheduling and coordinating meetings and events.
  • Drafting and/or editing written materials for public dissemination, including correspondence, information summaries, and media content.
  • Assisting in the planning and execution of events.
  • Researching, organizing, and maintaining legislative and other materials for the Senator and staff as requested.
  • Developing systems for record keeping, retrieval, and storage of information.
  • Staffing regular off-site and periodic “pop up” office hour locations.
  • Attending community and local government meetings and events, including evening and weekend events, as a representative of Senate District 38 and providing summaries of these events to the District Office.
  • Staffing the Senator at public events.
  • Providing administrative and technical support to professional staff as assigned and when necessary.
  • Performing other duties as assigned.

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to a Bachelor’s Degree in Political Science, Public Policy, Public Administration, Business Administration, Communications, English, or a related field. Due to the scope and responsibilities associated with the position, candidates must be willing and able to work evening and weekend hours.

CERTIFICATES AND LICENSES REQUIRED:

Must possess or be able to obtain a Pennsylvania driver’s license. Must possess or be able to obtain a Notary Public license from the Commonwealth of Pennsylvania.

PREFERRED QUALIFICATIONS:

  • Exceptional written and verbal communications skills.
  • The ability to multitask and quickly change priorities.
  • The ability to work independently with minimal supervision.
  • Familiarity with state government and the legislative process.
  • Advanced skills in Microsoft Office Suite applications, including Outlook, Word, Excel, and PowerPoint.
  • Familiarity with Customer Relationship Management Software.

TO APPLY:           Please send your resume and cover letter outlining your education, experience, and availability to becky.boyle@pasenate.com and include the phrase “Constituent Relations Specialist” in the subject line.

District Office

5000 McKnight Road
Suite 405
Pittsburgh, PA 15237
Phone: 412-364-0469
Fax: 412-364-0928

Harrison Office

1826 Union Avenue
Natrona Heights, PA 15065
Phone: 724-224-2131
Fax: 724-224-2145

Harrisburg Office

366 Capitol Building
Senate Box 203038
Harrisburg, PA 17120-3038
Phone: 717-787-6538
Fax: 717-787-8625